Summary: **Read SF1449 in its entirety**This requirement is for Information Technology Centralized Help Desk ? Tier 1 support for the U.S. Department of Agriculture (USDA) Client Experience Center (CEC). The support shall be provided in close collaboration with CEC?s technical support structure and four divisions of CEC: Governance Support Division (GSD), Infrastructure Operations Division (IOD), Technical Support Division (TSD), and the Business Services Division (BSD). In this environment, the Centralized Help Desk (CHD) is the first point of entry for the Customer contacting one of the support divisions with an IT issue or request. This support shall be in accordance with industry standards (e.g., Information Technology Infrastructure Library (ITIL), Information Technology Service Management (ITSM)).
Vehicle: CIO-SP3
RFP release date: 9/24/2021
Proposal due date: 10/7/2021
Related Attachments:
No Bid